Was Southwest Airlines Out Of Line Asking This Question?

The mother assumed it was a racial thing, due to her child being bi-racial, but others were quick to defend Southwest Airlines' protocol, including Chrissy Teigen (who is the mother of two bi-racial children.)

 

To their credit, Southwest issued an apology.

 

Do you think Southwest was out of line with their need or proof of parenthood, or were they just following protocol to insure the safety of the child?

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